I usually only reserve this blog for Mommy topics but I am so furious right now I have to use this to get the word out about how Nissan is screwing me over.
Back in May my Nissan Murano began driving funny. I would press on the gas and it took too long to respond. I bought it into North Plainfield Nissan (which by the way is where I purchased the car) and they confirmed that the transmission needed to be replaced. Upon hearing this I instantly became sick to my stomach thinking about how much money this would cost me. The person I spoke with at the on site repair shop eased my fears my telling me since my car was under 120,000 miles Nissan would replace the transmission for free. I jumped for joy so happy that I would not have to come out of pocket for thousands and told myself from now on all my vehicles will be Nissan because of this great service. Well little did I know I would soon be eating my words.
Once I gave them my car it took 3 weeks for them to get the part in and replace it. I was upset but satisfied because they did give me a rental. Ever since they replaced the part my car still drives funny and in addition to that my check engine light is on and my car now makes a weird noise when I drive it. I asked about the check engine light when I picked it up and was told that it should go off within a couple of days. I waited a couple weeks before having my husband take the car back to NORTH PLAINFIELD NISSAN. They checked it out and turned the check engine light off (not sure what they did)and pushed some part that was hanging down by the wheel (which was causing the strange noise) back in place. Two days later the sound was back and the check engine light had returned. Before this my check engine light was not on at all.
Cut to this weekend. My husband and I were driving into the city for a show and the car starts jerking forward. Thank God we made it into the city safely and back home but once again I am upset that the car is giving us trouble. Today I bring it to a local Exxon car repair shop and when they attach it to the computer what do you know, the transmission is messed up. I bring it back to NORTH PLAINFIELD NISSAN and they confirm it's the transmission only this time they can't tell me when the part will come in and they cannot give me a rental. I explain to the gentleman (in the calmest voice I could muster) that I had to drive out to Philadelphia this evening to pick up my children from the airport. He, while sucking on a red blow pop, said there was nothing he could do. So the part you replaced is "not responding" and you don't know when another part will become available and in a dealership full of vehicles as well as a rental shop across the street you cannot do anything for me? I repeatedly told him that I need a safe vehicle to drive my family around in and he seemed not to care and that the part was on back order. WHAT! So after some time of me looking at him and repeating the same thing over and over slowly loosing my cool he picks up the phone and makes a call. I wait there for almost an hour for him to tell me the best he can do is get me a rental on MONDAY, well today is TUESDAY! I walk out defeated and pissed off that a major company like Nissan would do this to their customers especially during a down economy where they should be going above and beyond to satisfy us. I'm just a Wife and Mom who needs her vehicle to get to work and drive my children around. I now have to come out of my own pocket for a rental and needless to say my vow to stick with Nissan vehicles or purchase another vehicle from NORTH PLAINFIELD NISSAN has been broken.
Signed - screwed consumer.
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